We ship once a week on Tuesdays at around 10am UK time!
If you need your order quickly please get in touch so we can see if an earlier shipping date is possible :)
UK Shipping
Postage cost: £4.95
Service: Royal Mail Second Class Signed For
Estimated delivery time: 3-5 working days
If you require super fast postage or you are hoping for your item/s for a particular occasion, just pop us over an email on theoctopusgardenuk@outlook.com, or send us a DM on insta!
EU Shipping
Postage cost: £15.00
Service: Royal Mail Tracked and Signed
Estimated delivery time: 10-14 working days
Canada Shipping
Postage cost: £16.00
Service: Royal Mail Tracked and Signed
Estimated Delivery Time: 14-21 working days
United States Shipping
Postage Cost: £22.00
Additional items*: £5.00
*This is because US postage is charged by weight*
Service: Royal Mail International Tracked and Signed
Estimated Delivery Time: 14-21 working days
Customs charges: Though we try to avoid customs charges, the buyer is responsible for any costs which do occur.
PLEASE NOTE that while we very rarely encounter any issues using Royal Mail services, occasionally packages will become lost. You are issued a tracking number on receipt of posting, and we cannot be held responsible for any missing post. A claim must be made through the Royal Mail website if your item is missing.
Returns Policy
*Vintage*
We make sure to include full, detailed photographs, descriptions and measurements on all our vintage pieces. Due to the nature of vintage, we do not offer refunds or exchanges, and all sales are final.
If you would like any further details of any of our vintage items, feel free to email us on theoctopusgardenuk@outlook.com.
*Girl In The Garden*
Our Girl In The Garden crochet pieces are all made to order, therefore we do not except any returns or exchanges. All sales are final.
*Handmade*
The Octopus Garden handmade collections are eligible for a store credit exchange.
Each handmade piece is made from very limited fabric, and for this reason we cannot accept custom orders, alterations or exchanges.
If for whatever reason you are unhappy with your handmade piece, you may return it to us in exchange for store credit only.
Just send us an email on theoctopusgardenuk@outlook.com and we will send you a return address.
Please note that we carry out full inspections of each item we sell, and unless otherwise discussed, item/s must be returned in their bought condition (unworn, unaltered and odourless).
Buyer is responsible for return postage and associated costs - signed for services are recommended.